Vodafone is hiking monthly prices for customers from April (Image: Getty)
Thousands of Vodafone broadband customers will see their bills increase this spring as the company rolls out .
The amount you’ll pay is dependent on when your contract started but for some it could go up by as much as 6.4% from April 1, 2025.
Anyone that signed up to a broadband contract, or upgraded, on or after July 2, 2024, will pay a fixed rate of £1 extra per month for ‘basic’ mobile plans, £1.80 extra per month for other pay-monthly , or £3 extra per month for home .
If you took out a Vodafone broadband contract, or upgraded, on or before July 1, 2024, then your monthly payments will rise by 6.4% (December’s 2.5% Consumer Price Index figure plus 3.9 percentage points).
Anyone on Broadband Essentials, Mobile VOXI For Now, or Mobile pay-as-you-go won’t face any price rises from April.
Vodafone has also warned it is increasing some charges if customers go over their monthly allowances. Out of bundle charges will rise from April by the Consumer Price Index rate in January plus 3.9%.
It comes as a new ruling by Ofcom means telecoms companies must now set out contract price rises in pounds and pence to prevent “nasty surprises” of inflation-based hikes.
It means phone, broadband and pay TV providers are banned from linking price increases to future rates of inflation, which often include an extra percentage increase on top, making it difficult for customers to estimate what they would pay.
Firms must now set out future price hikes “prominently and transparently” in pounds and pence at the point of sale. But while the new rules ban inflation-linked price rises, they still allow for annual mid-contract increases by a fixed amount.
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In a message to customers, Vodafone said: “We understand that nobody likes price increases, but they’re essential for us to continue to invest in our network. Through continuous investment, we’re working to ensure that our customers receive the best and most reliable connection on our network, the latest technology, and excellent service.
“That said, we protect our customers in vulnerable circumstances – like those experiencing financial hardship or digital exclusion – from price increases. For example, we don’t increase prices for customers on our social tariffs or customers registered as financially vulnerable.
“We’re using a fixed price increase structure in line with Ofcom’s guidance. We hope this provides greater transparency and stability for our customers because annual price increases will be more predictable, and therefore it’ll be easier to compare our prices to those of our competitors.
“For most of our plans, the fixed-amount increase is less than the percentage-based increase in previous years. Any future changes to our pricing will be made with a commitment to transparency and will be in line with Ofcom’s guidance.”