A Barclays customer had a frustrating experience trying to bank some coins (Image: Getty)
A customer was baffled to be told they would have to drive to another town just to bank some cash.
The customer contacted Barclays over X to voice his frustration. They said: “Went to bank some cash at Post Office as no longer have a bank in our town.
“Barclays website tells us to do this, but PO won’t take all the coins as no one uses cash so he can’t get rid of them. Do we really have to drive to next town to bank cash from son’s job/tips???”
A member of the customer help team said in response: “I’m really sorry to hear that you had some issues depositing coins today at the Post Office.
“It’s great to hear you use Post Office if it’s nearer you but I’m sorry that it didn’t go as planned on this occasion.”
The bank then asked what coins they had been told the Post Office couldn’t take, and went on to explain some rules about handing in cash.
They explained: “They can only take full bags of coin for values between 1p-50p, so £10 full bags of 50p and 20p, £5 full bags of 10p and 5p, and £1 full bags of 2p and 1p.
“As long as you had these bagged correctly, they should have taken these in. This would be the same for depositing in branch, as long as coins are bagged in correct denominations.”
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Barclays has an annual cash deposit limit of £20,000 into personal accounts for each customer.
Information on the Barclays website explains: “When you pay in cash at one of our branch counters or self-service devices, it’ll count towards your overall cash deposit limit.
“Any cash paid into your personal joint account counts towards the yearly cash deposit limit for each account holder.”
There is also a £10,000 cash limit for making deposits at the Post Office. To maintain banking services where branches are closing, banking hubs are being rolled out, which are centralised hubs where customers with several big name banks can access services.
There are currently 76 in operation with plans for a total of 100 by the end of the year.
This is the current list of banking hubs:
- Abergele
- Acton
- Ampthill
- Axminster
- Barnoldswick
- Barton-upon-Humber
- Batley
- Belper
- Bramhall
- Brechin
- Brixham
- Buckingham
- Bury Park
- Cambuslang
- Carluke
- Carnoustie
- Cheadle
- Clay Cross
- Cottingham
- Crieff
- Cumnock
- Dartmouth
- Dawlish
- Downham Market
- Elland
- Forres
- Girvan
- Great Harwood
- Harleston
- Haslemere
- Helston
- Heywood
- Hornsea
- Horwich
- Jedburgh
- Kilkeel
- Kilwinning
- Kirkby in Ashfield
- Kirkcudbright
- Knaresborough
- Looe
- Lutterworth
- Mablethorpe
- Maryport
- Newton Aycliffe
- Oakham
- Ossett
- Otley
- Pershore
- Porthcawl
- Prescot
- Prestatyn
- Ramsbottom
- Rochford
- Royal Wootton Bassett
- Saltash
- Shirebrook
- Shoreham-by-sea
- Sidmouth
- Stalybridge
- Stapleford
- Stone
- Syston
- Teignmouth
- Treorchy
- Troon
- Ulverston
- Ware
- Wath upon Dearne
- Watton
- Welling
- Wellington
- Welshpool
- West Drayton
- Withernsea
- West Kirby