A member of baggage handling staff has reportedly been suspended (Image: Getty)
A airline has apologised after a baggage handler was filmed seemingly throwing suitcases from a like “missles”. They have reportedly been suspended from their role after passengers’ possessions were damaged. Officials have assured passengers that it was an “isolated incident”. The footage was recorded by a passenger from another , reported.
Because the worker’s actions were not caught on CCTV footage, they could not be identified, the newspaper added. Menzies, the company which employed the handlers, gathered together an entire baggage crew demanding to know who was responsible. However, yesterday, one member of staff was believed to have been escorted from the airport and faced “the sack”. The Expresshas been told that the employee involved has “admitted fault” and bosses have taken “appropriate action”.
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Wizz Air has apologised after the incident (Image: Getty)
“The video has proved humiliating for Menzies,” a source said.
“The ground handler was completely cavalier. Bosses could pinpoint the aircraft stand and flight, and grilled the entire team.
“It paints a terrible image of Menzies and Wizz Air. Action had to be taken.”
A spokesperson for Wizz Air said: “Wizz Air sincerely apologise for the treatment of passengers’ luggage in a recent video. An investigation has been launched to ensure it does not happen again.”
A Menzies spokesperson told the Express: “The actions demonstrated by the individual does not represent our standards, and we have zero tolerance for this type of behaviour.
Gatwick has advice on its website for passengers whose baggage has been damaged (Image: Getty)
“We can confirm that the employee involved admitted fault and appropriate action was taken.
“We continue to work in partnership with Wizz Air, delivering the high-quality aviation services they’ve come to expect.”
says on its website: “If your baggage is damaged, you should report upon arrival at the airport. Most airlines have a dedicated baggage desk within the baggage claims area.
“You may receive a Property Irregularity Report (also known as PIR.) You will also need to put in a written claim to the airline within seven days. Having a PIR is no guarantee that the airline will accept your claim.
“If the airline accept your claim, they may pay for your baggage to be repaired, or may provide replacement baggage.”