Virgin Media said it is working to fix the problem ‘as a priority’. (Image: Getty)
Thousands of Virgin Media customers have been left without internet after a major outage hit the UK.
The problems appear to be affecting fixed-line broadband and streaming television services, with many frustrated customers taking to X (formerly Twitter) to express their discontent.
One user quipped: “Oh look, Virgin Media is on fire again. Must be the weekly outage.”
Another user slammed the company, saying: ” will crumble, worst broadband in the country.”
One user said while WiFi was working normally for them at home, everyone in the business they work for with Virgin Media “is unable to connect to the works [sic] VPN”.
:
Multiple customers reported their wifi going down on Monday (illustrative image). (Image: Getty)
Other customers reported that their broadband had “gone down,” or that their WiFi was “playing up”.
Customers can check their connection status by visiting the and logging into their account, where they can find the latest information on broadband performance in their area.
A Virgin Media spokesperson said: “We’re aware that some customers are experiencing intermittent issues with their services. We apologise for any inconvenience and are working to fix this as a priority.”
It’s not yet known what has caused the network problems.
[REPORT]
VPN Connection down that I use to remote into work but WiFi at home working normally. Everyone in the business with Virgin Media is unable to connect to the works VPN.
— Dave Myers (@MyerzzD)
Reports on the outage-monitoring website began to pick up shortly after 10am, peaking at 9,462 at 11.03am.
According to the site, the most reported problems are with landline internet (70%), a total blackout (17%) and 13% saying the problem was with the firm’s website, as of 11.48am.
Virgin Media has over 5.8 million broadband subscribers in the UK and is one of the country’s biggest providers.
It comes after Community Fibre broadband, which is offered across London and surrounding areas,.