‘Can we not have better discretion than to leave a package at a residence that no longer exists?’
“Do better, Amazon. Can we not have better discretion than to leave a package at a residence that no longer exists? This is my mother and father in law’s home. Smh,” Moore, 40, wrote over the harrowing image.
After Moore’s post went viral, an Amazon spokesperson connected with the Emmy nominee to apologize.
“For weeks, we’ve advised those who are delivering on our behalf in southern California to use discretion in areas that were impacted by wildfires – especially if it involves delivering to a damaged home – that clearly didn’t happen here.”
“We never got an evacuation notice. Sometimes in the quieter moments of processing the last month, I play the game of what would have happened if I didn’t have my phone next to me, playing my typical ‘piano for deep sleep’ mix as I nursed Lou before bed, so I could answer the call from my brother-in-law? It was 6:45 p.m. and he told me he, his wife, and our niece were evacuating, grabbing my in-laws (his parents) and getting the heck out of Dodge and we should do the same,” she wrote.
She added that she and her husband, Dawes frontman Taylor Goldsmith, learned this week that even though their Altadena house is still standing, “because of the proximity to the fires/ burning structures (around us on all sides) the contents of our home are a near total loss.”
At least 29 people were killed in the fires and tens of thousands of homes were damaged or destroyed.
In her Instagram post, Moore recounted how her family narrowly evacuated after she got off the phone with her brother-in-law. “Without skipping a beat, we promptly packed up the kids (in their pjs), our dog, and scrambled to find our 3 cats as the power went out,” she wrote.
Moore called the loss in her community “unimaginable.”
“My brain and heart are so deeply broken,” she wrote. “This place, our home and the town itself, was our dream and I hope in time it will feel like that again… just a slightly different one.”