HSBC banking app is down (Image: Getty)
Many customers are reportedly having trouble with their online banking apps after an apparent outage.
The problems started around 3pm, and more than 1,700 complaints have been logged on Downdetector – the real-time service monitor site – so far.
HSBC’s website states no planned maintenance work is being carried out on its digital services.
A statement from the bank, posted on social media platform X, reads: “Service update 4:12pm: We’re really sorry that some services are currently unavailable in online and mobile banking.
“We understand this is frustrating, and our teams are investigating the issue.”
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There was no maintenance work planned for HSBC’s services. (Image: Getty)
Of the reported issues on Downdetector, 46% of customers said they’re having trouble accessing mobile banking, while 42% have reported problems accessing online banking. A further 11% reported issues with their “online login”.
Customers have been taking to X to share their experiences. One X user wrote: “Trying to log on to online banking. Not getting beyond enter your username. Trying mobile app – service not available.”
Another wrote to the banking giant: “@HSBC are your services offline? I’ve had payment to me rejected today and I am unable to login via App or Website.”
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A third wrote: “Why can’t I use the app? I’m trying to make a payment and I’m unable to authorise this.”
The recent outage is the latest in a series affecting major banks, with Barclays, Lloyds, and Halifax .
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