British Airways customers are being warned over an important deadline (Image: Getty)
British Airways has issued a warning to passengers who are booking flights after September.
The airline issued vouchers to customers who had flights or holidays disrupted due to the , but these are due to expire later this year.
allowed those who were unable to travel because of , or had their flights cancelled, to cancel their bookings in exchange for a voucher to spend with the airline at a later date.
Customers who accepted the vouchers previously had to take their flights by April 30, 2022, but the deadline was later extended four times. The final date to use these vouchers before they expire is now September 30, 2025, after which they cannot be used.
As such, customers need to book flights before the end of September and return by the deadline date in order not to lose out, as the vouchers cannot be used for any flights from October 1 onwards.
In a message to customers on its website, the airline warns: “Our eVouchers offer a quick and simple way of paying for flights online.
“You can use either the full value of an eVoucher or some of it to pay for a less expensive booking. If you don’t use all of it, we’ll simply send another eVoucher covering the difference.
“The voucher expires on 30 September 2025. You can use an eVoucher to pay or part-pay for a new booking. Any trip booked using your eVoucher must conclude – departure and return – by 30 September 2025.”
The airline explains that the voucher value includes the cost of any extras, such as seating, baggage and meal purchases, and customers can apply up to four vouchers per booking.
If the cost of flights is cheaper than the value of the voucher then British Airways will issue a new voucher covering the difference, but this new voucher will also only be valid for travel that is completed by the deadline of September 30, 2025 – it will not have a new extended expiry date. If bookings exceed the value of the vouch then customers will have to pay the difference.
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British Airways adds: “An eVoucher is valid until the expiry date shown and cannot be renewed or exchanged for cash. All flights booked using eVouchers issued following an application must conclude by 30 September 2025.
“If you cancel a booking made using an eVoucher you applied for, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules.
“Where you cancel the booking and a refund is due, the amount paid for using the eVoucher will be issued under a new eVoucher. If we cancel your flight, you will be entitled to a full refund of your booking.”