Ryanair is making a major change to check-in (Image: Getty)
Ryanair has announced a major change that has prompted fury among passengers.
The airline is set to introduce plans that will completely eliminate paper boarding passes ahead of the summer, completing its full transition to digital check-ins.
Ryanair group CEO Michael O’Leary has said that the move is intended to simplify the boarding process for both passengers and staff as well as reduce paper waste.
However, many are worried about the impact of the changes on older people. Sabrina Escapes shared the news with her followers, prompting hundreds of angry responses.
“How will this affect the older generation who are not tech savvy?” commented one. “And when airline systems are down? It’s a great idea until systems go down.”
The airline is scrapping paper boarding passes (Image: Getty)
Another said: “So if there are any issues with your phone, that’s it, you’re not flying. What a ridiculous rule. They are trying to make things difficult for absolutely no reason.”
“Ridiculous as some older people do not have smartphones,” added one user, with another agreeing, saying: “I think it will cause chaos, especially for older people.”
There are those who welcome the change, including one who said: “Great idea. Saves time for everyone. But it’s always a good idea to have paper copies of everything just in case technology fails or your phone gets nicked.”
Another claimed: “Online system is the way forward [the] older generation need to get used to the fact. Times are changing. It’s not hard to adapt.”
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Ryanair’s CEO noted that two-thirds of its passengers already use digital passes and that procedures are already in place: “If your battery dies, we know your seat, we have your travel documents, and we can do everything at the boarding gate.”
One difficulty is that not every airport that Ryanair flies into accepts mobile boarding passes, including all airports in Turkey (except Dalaman), Morocco and Tirana.
According to the airline’s website, customers travelling from these destinations must check-in online and still print out a paper boarding pass for their flights.