DWP owes up to £12,000 to thousands of state pensioners – find out if you are eligible

Senior couple using laptop at home

The DWP has identified over 119,000 pensioners who have been underpaid by around £11,905. (Image: Getty)

The has discovered that 119,050 pensioners have been underpaid for their due to a fault in the system.

These received substantial back payments, averaging £11,905 per case.

The has already completed correction exercises for married women, civil partners, and those over 80 years old.

Progress remains on track for cases to be resolved before the new year, according to the ‘s latest update.

The initiative has become the ‘s largest underpayment correction exercise to date.

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Department for Work & Pensions at Caxton House in Westminster, London

The initiative has become the DWP’s largest underpayment correction exercise to date. (Image: Getty)

The underpayments cover three broad categories.

First is cases covered by the Underpayments (LEAP) exercise.

Second is Home Responsibilities Protection (HRP) cases where HRP has not been recorded accurately on National Insurance records.

And finally, cases where National Insurance credits need to be updated for people who were claiming Universal Credit.

The LEAP exercise was launched after the discovered that many individuals had not received automatic increases to their as legally required in 2020.

Leap exercise helps to identify where underpayments may have occurred in respect of the following groups of people:

  1. Category BL (Cat BL) – People who are married or in a civil partnership who reached age before April 6, 2016 and should be entitled to a Category BL uplift based on their partner’s contributions.
  2. Missed conversions – people who have been widowed and their was not increased to include any amounts they are entitled to inherit from their late husband, wife or civil partner.
  3. Category D (Cat D) – People who reach age 80 and who are getting some Basic but less than the £85.00 (in 2022-23) and may therefore, subject to satisfying the appropriate residency conditions, be entitled to Cat D of £101.55 a week (2024/25 weekly rate).

For married individuals and civil partners (Category BL), 45,907 underpayments were identified from 321,142 cases reviewed, with average arrears payments of £5,591.

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Silver sign of Home Office Revenue and Customs on a concrete wall with green plants as foreground. Illustration of the concept of taxation

A similar exercise by HMRC has found that a further 5,344 underpayments have been identified. (Image: Getty)

The widowed category saw 39,706 underpayments discovered from 445,188 reviewed cases, with the highest average payment of £11,905.

Meanwhile, for those over 80 years old (Category D), 33,437 underpayments were found from 90,720 cases reviewed, with average arrears of £2,202.

A similar exercise by has found that between January 8 and the end of September this year a further 5,344 underpayments have been identified through the Home Responsibilities Protection (HRP) corrections exercise, with people owed underpayments of £7,859, on average.

The estimates that errors in recording HRP led to underpayments between £300 million and £1.5 billion of .

Over 370,000 letters have been sent by to potentially affected individuals, primarily women in their 60s and 70s.

is using NI records to identify as many people as possible who might have been entitled to HRP between 1978 and 2010 and have no HRP on their NI record.

After May 2000, it became mandatory to include a NI number on claims so people claiming after this point will not have been affected.

The quickest way to check for underpayments is to contact the Pension Service on 0800 731 0469, with lines open 8am to 6pm Monday to Friday.

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