Cadbury Drinking Chocolate is currently missing from shelves due to a “food quality issue” (Image: Getty)
has faced customer backlash after admitting that one of its staple products, Cadbury Drinking Chocolate, is missing from shops due to a “food quality issue” and will not return until mid-December.
Many shoppers and fans of the hot beverage noticed the popular drinking chocolate was missing from shelves in multiple .
Some shoppers took to social media to demand answers after spotting the empty shelves where their beloved hot cocoa fix should be.
Philip King posted on X: “@CadburyUK where is all of your hot chocolate???? No shop seems to have it?!”
Cadbury UK responded reassuringly: “Hi there, we aim to have Cadbury Hot Chocolate back in stores by mid-December. We do, however, have a range of other drinking chocolates, such as Cadbury Bournville Cocoa and Cadbury Highlights, for you to enjoy. Please see here for our full range of products: We apologise for the inconvenience.”
Read more
Many shoppers and fans of the hot beverage noticed the popular drinking chocolate was missing from shelves (Image: Getty)
Oliver’s Coffee House queried the disappearance of the beverage, reaching out on social media: “@CadburyUK Hi there, has your drinking chocolate been discontinued? We usually buy the 2kg or 5kg tubs from @BookerCatering, but they’ve totally vanished.”
Meanwhile, shoppers around the world have been affected by the mysterious absence. On its blog, Foster’s Food Fair informed customers: “Cadbury is withdrawing from the sale of Cadbury Drinking Chocolate products as a precautionary measure. They have identified a food quality issue in some products due to production variability,” reports .
“This means that, in some instances, the texture and colour of the product may not look as expected. The company is recalling the following products: Cadbury Drinking Chocolate (Fairtrade).
Don’t miss… [FOOD TIPS] [NEWS] [RECIPE]
“Any unopened affected product may be returned to your local Foster’s for a full refund with the original receipt. Rest assured, this is not a food safety issue, and the product is safe to consume.”
Mondelēz International, owner of Cadbury’s, issued an apology to their patrons in a statement, acknowledging the issue: “Ensuring our consumers enjoy consistently high-quality Cadbury products is of paramount importance to us.
“We have identified a food quality issue in Cadbury Drinking Chocolate products meaning in some instances the texture and colour of the product may not look as expected. As a result, we have swiftly withdrawn affected products from retailers, to make specific improvements to future production.
“Cadbury is withdrawing from the sale of Cadbury Drinking Chocolate products as a precautionary measure. They have identified a food quality issue in some products due to production variability.”
They added: “This unfortunately means Cadbury Drinking Chocolate products will be unavailable for a short period. We are working hard to get Cadbury Drinking Chocolate back in shops again quickly, and we envisage this will be around mid-December.
“Other hot chocolate products including Bournville Cocoa, Green and Blacks Cocoa, Cadbury Instants and Cadbury Highlights are not impacted.”